FREQUENTLY ASKED QUESTIONS

 

How do I place an order?
Please go to the contact us page to see our business contact information or fill out the fields on the page to send us your information and details of your project. Our experienced sales staff will help you start your order and answer any questions you may have.

How can I get a catalog?
Please contact us and we will send you a catalog via email or standard mail service.

Can I receive a specification sheet of a certain product?
Yes. Please contact one of our sales staff to discuss your needs. If it is a custom product or project that we will design with you our sales staff can guide you through the process for custom projects.

What kind of art files do you accept?
We accept any of the Adobe Creative Suite software file formats. Preferably Adobe Illustrator (.ai) or Adobe Photoshop (.psd). We accept JPEGs (.jpg), TIFFs (.tif) or EPS (.eps) files. Any photos or raster files need to have a dpi (dots per inch) of at least 200 dpi and be as close to your desired full size as possible.

What is ARTLITE™?
ARTLITE™ is a patented graphic process that uses a combination of vinyls to create a 3-D like neon effect on a clear substrate.

What is the difference between Smartbrite™ and Classiclite™ illuminated products?
Smartbrite™ products are illuminated using LEDs (Light Emitting Diodes) - which are electronic devices that light up when electricity passes through them. LEDS are more energy efficient than the traditional fluorescent bulbs. They are good for displaying images because they can be relatively small, and they do not burn out.

Classiclite™ products are illuminated with fluorescent bulbs - which are glass tubes which contain a low pressure mercury-vapor gas-discharge lamp that uses fluorescence to produce visible light. An electric current in the gas excites mercury vapor which produces short-wave ultraviolet light that then causes a phosphor coating on the inside of the bulb to glow.